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Refund Policy

Name Genie offers a full money back guarantee on our services if you believe the service does not deliver on our promises.

To request a refund, please send an email to

In order to be eligible for a a refund, our policy is:

  • A refund must be requested within 30 days of purchase

  • You must provide us with the email address and name you used when you signed up

  • You must provide a valid reason for requesting a refund

  • Refunds will not be provided if the Name Genie service has already been used to complete your name change process (i.e. submissions have been made to multiple organisations)




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