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Frequently Asked Questions

Is my data safe?

Absolutely. We use enterprise level encryption and storage procedures. Our platform and all documents are hosted on enterprise grade cloud based servers which provides an additional layer of security and we regularly perform independent security audits on our system. As soon as you have finished using the system, you mark your profile as complete and all of your personal information and documentation is removed from our system.

How many organisations are covered?

Currently we have over 350 of the largest consumer facing companies and organisation in Australia on our platform. We have ensured that all of the major institutions are included and will continue to expand our organisation coverage. If there is an organisation which isn't listed, we have provided an easy to use form for users to let us know so we can add them to our platform.

Does Name Genie automate the full process?

We have automated as much as possible but there are still some manual steps required. For security reasons some organisations require you to see them in person to update your details and others still require paper based forms. In these cases, we provide you with all of the information you need to know to minimise the time it takes to update your details with these organisations.

Do I have control of my information?

Absolutely. You are in control of this process, Name Genie provides the tools and information you need to get the job done more quickly and efficiently than doing it on your own.

Is this a monthly subscription?

We offer flexibility in our payment options. You can select an once off payment or you can spread your payments over 3 months.

Do I need to get certified copies of documents?

Yes. A critical input to the process of informing organisations of your name change is to get certified copies of your identity and formal name change documentation. This is something you should get done at the start of the process but don't worry, we will guide you through it!

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